Let' face it ! We rely on freight company constantly . Tons of goods are shipped everyday from all over the world.
I must say that i am not very happy with the services of my freight forwarder. I have tried to work with several during my career and reluctantly i must say that are all the same.
They are always right we are always wrong !
The fun thing is that we cannot do anything about it ! They have always an excuse : inspection at the border,overweight on the boat,captain decision to leave a container on the ground,bad weather, etc..
I have spoken with several attorney and they tell me always the same thing : " they have such a powerful contract with so many provisions that it is impossible to revenge your right as a customer and request a better service "
The thing that annoy me the most is to depend on those third parties for insure proper delivery to my customers.
Just recently ( being perfect on time with production schedule) i have shipped a container from Italy destination West Coast USA and believe it or not has took 3 months from Italy port to West Cost USA . This is a disgrace !!!
Well , Thank you for your attention and hopefully i will bring a little bit of attention to this matter.

Freight forwarder please pay more attention to the demand and provide a better service in the name of an ethic approach on bossiness.

Thanks,

Tomaso